Policies
Cancellation Policies
In order to continue providing the best possible scheduling options to my guests, I do require 72 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 72 hours notice, a cancellation fee of 50% of the service price is due prior to booking future appointments.
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No shows and same day cancellations are subject to a fee of 100% of the service price prior to booking future appointments.
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Frequent cancellations or reschedules are not sustainable for my business or for the nature of the services I offer and may result in us needing to part ways, professionally. Thank you in advance for valuing both our time and booking consciously.
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Adjusting your service, or cancelling a portion of your service without proper notice will result in above cancellation penalties.
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Tardiness
I do offer a grace period of 10-15 minutes for tardiness. If you are more than 10-15 minutes late your appointment may need to be canceled or adjusted. Appointments that result in being canceled or adjusted same day will result in above cancellation penalties.
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Deposits
Should you cancel your appointment with less than 72 hours notice and a deposit was collected prior to booking, it is understood that the deposit will no longer be applied to the service total. All deposits are non refundable.
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Illness
I understand that unforeseen circumstances can arise, including illness. I value your understanding that cancellations negatively impact my business. If you are unable to attend your scheduled appointment due to illness, I will waive 50% of the fee as a gesture of goodwill, allowing us to share the financial impact of the cancellation. I appreciate your cooperation and look forward to serving you.
Refunds
I strive to offer my guests the highest level of guest satisfaction. If you are experiencing challenges with your cut, color or extensions, let me know within 7 days of your visit and I'm happy to adjust the issue with no additional charge. I do not offer refunds on services.
All deposits are non-refundable. Deposits can be transfered to someone else, or used to purchase product.
Products can be returned or exchanged within 30 days of purchase.
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Children are not prohibited in the salon unless receiving a service.